[Discontinued] Creality Ender-3 V2 FDM 3D Printer

Return and Refund Policy

At Shop Essences LLC, we prioritize your satisfaction with every purchase. Our Return and Refund Policy is designed to provide you with a smooth and hassle-free experience, ensuring peace of mind while shopping with us.

1. Overview
   This policy is a part of our Terms and Conditions and should be reviewed alongside our Privacy Policy and Shipping Policy. By purchasing from ShopEssences.com, you agree to the terms outlined in this policy.
2. Return Eligibility
   2.1 30-Day Return Window
   Most items can be returned within 30 days of delivery for a full refund. The 30-day period starts from the date of delivery, confirmed by the shipping carrier.
   2.2 Condition of Returns
   To qualify for a return, the item must:

• Be in the same condition as when it was received.
• Be unused and in its original packaging.
• Be free of damage or excessive wear.
• Include all accessories, parts, and documentation.
  2.3 Non-Returnable Items
  Some items cannot be returned, including:
• Customized or personalized printers.
  For a full list of non-returnable items, please check our Contact Us page.

3. Return Process
   3.1 Initiating a Return
   To start the return process, please contact us at support@shopessences.com or call +1 505-625-4545 within the 30-day window.
   3.2 Packaging Your Return
   Please use the original packaging if available. If not, pack the item securely in a strong box with enough protection. Be sure to include all accessories and documentation.
   3.3 Shipping Your Return
   We provide a prepaid return shipping label. Just attach it to the package and drop it off at an authorized shipping location.
   3.4 Return Shipping Costs
   ShopEssences.com will cover the return shipping cost for eligible returns. If the return is due to our error (such as receiving the wrong item), we will cover all return shipping costs.
4. Refund
   4.1 Refund Process
   After receiving and inspecting the returned item, we will process your refund and notify you via email. Refunds will be made to the original payment method.
   4.2 Refund Timeframe
   Refunds are typically processed within 3-5 business days of receiving the return. Please note that your payment provider may take additional time to process the refund.
   4.3 Full Refunds
   For returns made within the 30-day window, you will receive a full refund, including the purchase price and applicable taxes.
   4.4 Partial Refunds
   Partial refunds may be issued if:

• The item shows signs of wear or damage.
• Accessories or parts are missing.

5. Exchanges
   To exchange an item, please follow the return process and place a new order for the desired product through our website for quicker processing.
6. Damaged or Defective Items
   6.1 Items Damaged in Transit
   If your item is damaged during shipping, please contact us within 48 hours of delivery. We will arrange for a return and send a replacement at no extra charge.
   6.2 Defective Items
   If you receive a defective item, contact us within the 30-day return window. We will provide a prepaid return label and either send a replacement or issue a full refund.
7. Late or Missing Refund
   If you haven’t received your refund after the stated period:

• Check your bank or credit card statement.
• Contact your bank or card issuer, as processing times may vary.
• If the issue continues, contact us through our Contact Us page.

8. Gifts
   If the item was purchased as a gift, you will receive store credit for the returned item’s value.
9. Exceptions and Special Circumstances
   9.1 Bulk Orders
   For orders of five or more of the same item, please contact our Customer Support team for specific return instructions.
   9.2 Customized Items
   Customized or personalized printers are non-returnable unless defective.
   9.3 Promotional Items
   Promotional or bundled items may have specific return conditions. Please refer to the promotion’s terms or our Contact Us page for more details.
10. Customer Rights
    This policy does not affect your statutory rights as a consumer.
11. Restocking Fees
    We do not charge restocking fees for eligible returns within the 30-day return window.
12. Customer Service Contact
    For any questions regarding returns or refunds, please contact us at:

• Email: support@shopessences.com
• Phone: +1 505-625-4545
• Business Hours: Monday to Friday, 8:00 AM to 5:00 PM
• Address: 215 N Main St, Roswell, NM 88201, USA
  For additional contact options, please visit our Contact Us page.

13. Policy Updates
    We may update this policy periodically. Any changes will be posted on this page with the revision date. These updates will not affect returns that are already in progress.

By shopping at ShopEssences.com, you agree to this Return and Refund Policy. For further details, please review our Privacy Policy and Terms and Conditions.